Privacy and Cookies Statement

About us

Www.prepaidmall.com Domain is owned by Ace Peak Investments Limited. A company based in Singapore with registered address at 1 Scotts Road, #24-10 Shaw Centre Singapore 228208. It enables people living abroad to send mobile phone top up instantly to family and friends back home in over 150 countries across the world. Top up services are available through www.Www.prepaidmall.com and a range of smartphone apps. Customers can also send top up from over 600,000 retail locations across 20 countries. We are committed to offering a world-class, easy to use service.

What is Prepaidmall’s Privacy and Cookies


At Www.prepaidmall.com, we always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our members’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. We want you to know our Privacy and Cookies Statement so that you can know exactly how we use any personal data that you provide us with. This Privacy and Cookies Statement will apply to your Personal Data collected through the Website. We recommend that you read the Privacy and Cookies Statement carefully. Please note that by visiting and clicking “Create Account” when registering on the Website, you are accepting the terms of this Privacy and Cookies Statement. Capitalised terms not defined here shall have the meaning given to them in the terms and conditions .


What about other websites linked on this Website?

Prepaidmall is a unique company because we have Relationship with a variety of mobile network operators around the world. We will frequently post links of some of our (Related) websites, however please note that www.prepaidmall.com is not responsible for the content or the privacy policies of these other websites.


Data Collected


What data does Prepaidmall collect?

There are two types of data that we collect:

"Personal Data” – This is information that identifies you or can be used to identify you. We may collect and process the following Personal Data about you:  

  • Your name;
  • Your email address;
  • Your billing address;
  • Your credit or debit card details (however, we only retain certain digits);
  • Your telephone number;
  • Your IP address;
  • Other information you provide by filling in forms on the Website. This includes information you provide at the time of registering on the Website;
  • We may also ask for information if you report a problem with the Website;
  • If you contact us we may keep a record of that correspondence;
  • Details of the Top-up transactions you carry out on, and your visits to, the Website;

We also collect and process the received mobile telephone number that you provide to us. This is necessary to facilitate the sending of Top-up to that number.

"Non-Personal Data”- Like most other websites, Prepaidmall gathers statistical and analytical information. This is what we call Non-Personal Data. Unlike Personal Data, this information cannot be used to identify or contact you. Examples of Non-Personal Data include browser types and other anonymous statistical data involving the use of the Website.


How does Prepaidmall collect this Non-Personal


At Prepaidmall we are always looking to improve the Website and Services and help our customers as much as possible, and collecting this data is an important way of achieving this. We also get a better understanding of where our customers come from, what they like and what improvements they want from Prepaidmall. We are always looking to develop, grow and innovate. This data is a crucial part of the process.At Prepaidmall we are always looking to improve the Website and Services and help our customers as much as possible, and collecting this data is an important way of achieving this. We also get a better understanding of where our customers come from, what they like and what improvements they want from Prepaidmall. We are always looking to develop, grow and innovate. This data is a crucial part of the process.


Use of Your Personal Data


How do we use your Personal Data?

We may use this Personal Data for the following:

  • To help you send the Top-up that you have requested and to process any payment connected with that Top-up request;
  • To provide you with information on products or services of great importance to Customers.
  • To notify you about any changes in the Website or Services;
  • To ensure that content on the Website are presented in the most effective manner for you and your computer;
  • To provide you with most efficient and appropriate customer care;
  • For marketing analysis
  • For Internet security and fraud prevention purposes.


What is a Cookie?

A cookie is a small text file of letters and numbers that is stored by the browser on your computer when you visit certain websites. A cookie allows a website to distinguish your computer from other users’ computers.


Do Cookies hold my Personal Data?

Generally speaking, cookies do not contain Personal Data unless you have already given this information to the Website.


What Type of Cookies Do the Websites Use and For What Purposes?

Click here to view the first and third party cookies which are used on www.prepaidmall.com, www.prepaidmall.com may add cookies to, or delete cookies from, this table to reflect the cookies being used on the websites at a point in time.

As detailed in the table, the websites use cookies which fall into the following categories:

Strictly Necessary Cookies

These allow you to remain logged in for the duration of your visit to the websites and enable you to take actions without having to login again.

Functional Cookies

These allow the websites to remember certain details about the choices you make (e.g. the language with which you are browsing the websites) to provide you with a better experience of using the websites.

Analytical Cookies

These allow us to recognize and count the number of visitors to the websites. They also allow us to calculate how long you spend on the websites and to see how you arrived at the websites. They help Prepaidmall to improve the way the websites work.


What Type of Cookies Do the Mobile Applications Use?

www.prepaidmall.com mobile applications do not use cookies. The apps do retrieve an advertising number from your device which is stored securely in the app itself - this number is used to identify how a user initially found the app (e.g. through which advertising campaign) and for app analysis purposes via third party analytics services.


Can I block or delete Cookies?

Yes you can if that is what you choose to do. Note that this may make it less convenient for you to use our websites.


How to disable Cookies?

Click here for information on how to disable cookies from some of the more popular web browsers.


Third Parties


We will never disclose your Personal Data to any third party unless you have agreed to this or unless the third party is required to process the Personal Data in connection with Top-up service you have requested.

Your credit or debit card details are processed by a world leading provider of online payments processing which stores the card details if you request so that you do not need to enter them each time you visit the Website.

When you use the Prepaidmall Top-up service, we disclose the receive mobile telephone number to the relevant mobile operator, in order to facilitate the sending of Top-up to that number.

What if www.prepaidmall.com is bought by another company?

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. The third party must only use your Personal Data for the purposes that you provided it to us in the first place. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Can anything go wrong with the information sent?

As you will know, the nature of the internet is such that we cannot guarantee the security of the information that you send to us. This isn’t unique to Prepaidmall though because no data that is sent over the internet can be guaranteed to be 100% secure. Any company that tells you otherwise is talking nonsense. We do however take every step reasonably possible to protect your Personal Data.

Direct Marketing

Will Prepaidmall use my Personal Data for direct marketing purposes?

Where you have consented, we may use your Personal Data to send you information by SMS or email relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from Prepaidmall.

Prepaidmall does not sell or share your Personal Data or CPNI data with subsidiary companies or third parties for marketing or profit purposes.

Can I opt-out/unsubscribe?

You will be provided with an opportunity to opt-out at the point of registration. You can also opt-out at any time, free of charge, by using the unsubscribe facility in the SMS or email that Prepaidmall sends to you or by sending an email to noc@prepaidmall.com


Other Questions


Where is my Personal Data held?

Your Personal Data is held on our secure servers which are hosted by a third party service provider in Ireland.


Can I update, correct or erase my Personal Data?

Of course you can. Please tell us about any changes or inaccuracies in your Personal Data and we will update, correct or erase your Personal Data as requested. There is no charge for this and we will comply with your request as soon as practicable and in any event within not more than 40 days of receipt of your request.

Please contact us at noc@prepaidmall.com or at Prepaidmall, 1 Gateway Drive, Westgate Tower, #07-01, Singapore 608531.


Can I access my Personal Data?

You may also request copies of your Personal Data held by us. We will provide you with a copy of the Personal Data held by us as soon as practicable and in any event within not more than 40 days of your request in writing. There may be a small charge for this and we may also request proof of identification to verify your access request.

Please contact us at noc@prepaidmall.com at 1 Gateway Drive, Westgate Tower, #07-01, Singapore 608531.

Can Www.prepaidmall.com change its Privacy and Cookies Statement?

Any changes to Prepaidmall’s Privacy and Cookies Statement will be posted clearly on the Website. We do this because we always want our customers to know exactly what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we ever decide to use Personal Data in a manner that is different from what has previously been stated then we will notify you by email. You will have a choice as to whether or not we can use your information in this new manner.